At RadheRani Welfare Foundation, we are committed to providing our supporters with the best service experience. This policy outlines the guidelines for shipping, returns, and cancellations associated with any donations, memberships, or items purchased via our website, https://radherani.org/.
1. Shipping Policy
a. Processing Time
Any orders related to merchandise, books, or other items purchased through the RadheRani Welfare Foundation website will be processed within 2-5 business days.
Orders are not shipped or delivered on weekends or public holidays.
Please note that any delays caused by unforeseen circumstances (e.g., strikes, pandemics, courier service delays) are beyond our control, but we will notify you in the event of any significant delay.
b. Shipping Costs
Shipping charges, if applicable, will be calculated during checkout based on the destination and the weight of the item.
International shipping may incur additional fees such as customs duties and taxes, which will be the responsibility of the recipient.
c. Shipping Confirmation and Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking details to monitor your order’s status.
d. Delivery Time
Standard domestic shipping generally takes 7-10 business days from the date of shipment.
International shipping times may vary depending on the destination country and customs processing times.
e. Donations and Digital Products
Donations made on the website do not require shipping as they are non-tangible contributions.
Any digital products (e.g., downloadable content) will be accessible immediately upon successful payment and are non-refundable.
2. Return Policy
a. Merchandise Returns
If you are not completely satisfied with a product purchased from RadheRani Welfare Foundation, you may request a return within 7 days of receiving the product.
To be eligible for a return, the product must be unused, in the same condition as you received it, and in its original packaging.
To initiate a return, please contact us at info@radherani.org with your order number and reason for the return.
b. Non-returnable Items
The following items are non-returnable:
Donations or memberships
Digital products (e.g., e-books, downloadable content)
Customized or personalized items
Items purchased during a sale or promotional offer
c. Return Shipping Costs
Return shipping costs will be borne by the customer unless the item was received in a damaged or defective condition.
We recommend using a trackable shipping method for returns, as we are not responsible for lost or undelivered return shipments.
d. Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
3. Cancellation Policy
a. Order Cancellations
If you wish to cancel an order, please contact us at info@radherani.org within 24 hours of placing your order.
Orders can only be canceled before they are shipped. Once shipped, orders will follow the return policy.
Donations and memberships are non-cancellable as they are processed immediately.
b. Event or Program Cancellations
In case of any cancellations of events or programs organized by RadheRani Welfare Foundation, registrants will be notified via email. Refunds for such events will be handled on a case-by-case basis.
c. Recurring Donations/Memberships
Recurring donations or memberships can be canceled at any time by contacting our support team at info@radherani.org or through your online account. Please note that any payments made prior to cancellation are non-refundable.
4. Contact Information
For any inquiries or assistance related to shipping, returns, or cancellations, please contact us:
RadheRani Welfare Foundation
Email: info@radherani.org